Service Writer
Quick Apply Full-time 8 hours ago Full Job Description Are you an up-beat person looking for a career in an exciting environment with fantastic people? Look no further, Valley Harley-Davidson is the place to be! The Service Writer provides excellent customer service, setting the proper expectations from the initial phone call through the return delivery of customers motorcycles.
Duties and
Responsibilities:
Schedule work Communicate job status to customer Assist department manager in maintaining a smooth running, efficient service department with a high degree of customer satisfaction Sell other services by pointing out service specials or additional work needed at the check-in walk around Provide superior customer service to both internal and external customers Estimate costs and completion times at point of sale Exceptional communication skills Keyboard/typing abilities at an accurate level Assign jobs to Service Technicians based on skill level and current resource utilization and schedule availability Review work in progress to ensure quality and timeliness Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used before job starts Make estimates for internal and wreck repairs Open and close all customer paid, warranty, and esp repair orders Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items Become familiar and efficient with all phases of the computer system required for service and parts management Initiate and maintain all related paperwork Maintain customer logs and service record Notify customers ASAP of any changes, delays or additional work needed Greet internal and external customers Handle telephone calls directed to service Complete HDU and VILT courses Qualifications and Requirements:
Previous experience working as a Service Advisor, in any industry Complete all training programs assigned by the Service Manager Outgoing, friendly personality and superior communication and customer service skills Knowledge servicing Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to learn quickly Experience with service management computer software or the ability to learn computer programs quickly Current license with motorcycle endorsement and good driving record Must possess a positive attitude and show enthusiasm for the products we sell Ability to communicate well orally and in writing with customers, vendors, and other contacts Effective time management skills are crucial Job Type:
Full-time Pay:
$32,000.
00 - $36,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Referral program Vision insurance Day range:
Weekend availability Shift:
8 hour shift Application Question(s):
What does detail orientated mean to you? How do you respond to negative attitudes and/or negative energy? What is your ideal work environment? License/Certification:
Driver's License (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Duties and
Responsibilities:
Schedule work Communicate job status to customer Assist department manager in maintaining a smooth running, efficient service department with a high degree of customer satisfaction Sell other services by pointing out service specials or additional work needed at the check-in walk around Provide superior customer service to both internal and external customers Estimate costs and completion times at point of sale Exceptional communication skills Keyboard/typing abilities at an accurate level Assign jobs to Service Technicians based on skill level and current resource utilization and schedule availability Review work in progress to ensure quality and timeliness Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used before job starts Make estimates for internal and wreck repairs Open and close all customer paid, warranty, and esp repair orders Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items Become familiar and efficient with all phases of the computer system required for service and parts management Initiate and maintain all related paperwork Maintain customer logs and service record Notify customers ASAP of any changes, delays or additional work needed Greet internal and external customers Handle telephone calls directed to service Complete HDU and VILT courses Qualifications and Requirements:
Previous experience working as a Service Advisor, in any industry Complete all training programs assigned by the Service Manager Outgoing, friendly personality and superior communication and customer service skills Knowledge servicing Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to learn quickly Experience with service management computer software or the ability to learn computer programs quickly Current license with motorcycle endorsement and good driving record Must possess a positive attitude and show enthusiasm for the products we sell Ability to communicate well orally and in writing with customers, vendors, and other contacts Effective time management skills are crucial Job Type:
Full-time Pay:
$32,000.
00 - $36,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Referral program Vision insurance Day range:
Weekend availability Shift:
8 hour shift Application Question(s):
What does detail orientated mean to you? How do you respond to negative attitudes and/or negative energy? What is your ideal work environment? License/Certification:
Driver's License (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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