Front Desk Agent
Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stayPrimary responsibilities include:
registering guests making and modifying reservations hotel operator and concierge dutiesProviding attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancyResponsibilities
Qualifications:
High School diploma or equivalent required; College course work in related field helpfulExperience in a hotel or a related field preferredPossess a positive and upbeat personality with a desire to deliver outstanding customer service to our guestsDemonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customersMust be able to convey information and ideas clearlyMust be able to evaluate and select among alternative courses of action quickly and accuratelyMust work well in stressful high pressure situationsMust be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessaryMust be effective at listening to understanding and clarifying the issues raised by co-workers and guestsMust be able to work with and understand financial information and data and basic arithmetic functionsAbility to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations An operational knowledge of Microsoft Office suite Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Holds an understanding of hotel products and guest services (i.
elifestyle full service resort etc) Ability to participate in the creation of an enjoyable work environment
Responsibilities:
Approach all encounters with guests and associates in a friendly service oriented mannerMaintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotelComply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operationsGreet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all timesMaintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are metHandle requests for information mail and messages in an efficient and courteous mannerAnswer guest inquires about hotel service facilities and hours of operationAnswer inquiries from guests regarding restaurants transportation entertainment etcEstablish and maintain good communications and team work with fellow associates and other departments within the hotelBe aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted datesObtain all necessary information when taking room reservations and follow rate quoting scenarioBe familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminologyHave knowledge of and assist in emergency procedures as requiredHandle check-ins and check-outs in a friendly efficient and courteous mannerFully comprehend and be able to operate all relevant aspects of the Front Desk computer systemEnsure logging and delivery of packages mail and messages as needed to guests and meeting roomsUse proper two-way radio etiquette at all times when communicating with other associatesAs needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotelPerform other duties as assigned which may include but is not limited to the following:
helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotelsOur associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the bestJoin a world of possibility with Aimbridge HospitalityBenefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Recommended Skills Attention To Detail Communication Employee Assistance Programs Finance Friendliness Medical Emergency Estimated Salary: $20 to $28 per hour based on qualifications.
registering guests making and modifying reservations hotel operator and concierge dutiesProviding attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancyResponsibilities
Qualifications:
High School diploma or equivalent required; College course work in related field helpfulExperience in a hotel or a related field preferredPossess a positive and upbeat personality with a desire to deliver outstanding customer service to our guestsDemonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customersMust be able to convey information and ideas clearlyMust be able to evaluate and select among alternative courses of action quickly and accuratelyMust work well in stressful high pressure situationsMust be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessaryMust be effective at listening to understanding and clarifying the issues raised by co-workers and guestsMust be able to work with and understand financial information and data and basic arithmetic functionsAbility to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations An operational knowledge of Microsoft Office suite Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Holds an understanding of hotel products and guest services (i.
elifestyle full service resort etc) Ability to participate in the creation of an enjoyable work environment
Responsibilities:
Approach all encounters with guests and associates in a friendly service oriented mannerMaintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotelComply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operationsGreet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all timesMaintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are metHandle requests for information mail and messages in an efficient and courteous mannerAnswer guest inquires about hotel service facilities and hours of operationAnswer inquiries from guests regarding restaurants transportation entertainment etcEstablish and maintain good communications and team work with fellow associates and other departments within the hotelBe aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted datesObtain all necessary information when taking room reservations and follow rate quoting scenarioBe familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminologyHave knowledge of and assist in emergency procedures as requiredHandle check-ins and check-outs in a friendly efficient and courteous mannerFully comprehend and be able to operate all relevant aspects of the Front Desk computer systemEnsure logging and delivery of packages mail and messages as needed to guests and meeting roomsUse proper two-way radio etiquette at all times when communicating with other associatesAs needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotelPerform other duties as assigned which may include but is not limited to the following:
helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotelsOur associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the bestJoin a world of possibility with Aimbridge HospitalityBenefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Recommended Skills Attention To Detail Communication Employee Assistance Programs Finance Friendliness Medical Emergency Estimated Salary: $20 to $28 per hour based on qualifications.
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