Service Technician I


Including but not limited to:

  • Install and/or remove equipment
  • Assemble, disassemble, test and troubleshoot service equipment
  • Work closely with equipment operators
  • Responsible for service reports and related documentation
  • Loading and unloading of material for repair operations
  • Communicate with Supervisor, Customers, Engineers, Production Control and other shop personnel
  • Performs other duties as assigned

Job Knowledge / Education and Qualifications


High school diploma or general education degree (GED); and/or at least six (6) months experience with wellhead equipment repair and maintenance and/or training; or equivalent combination of education and experience.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before

groups of customers or employees of organization.

Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Certifications, Licenses, Registrations, Special Skills:

Good operational and maintenance knowledge of Wellhead equipment. Written and verbal communication skills. Must be able to follow written and oral instructions. Must be willing and able to work flexible shifts, changing work schedules.

Computer & Other Required Skills:

Must be established an approved driver, and maintain appropriate driving record, in accordance with DOT guidelines. Must have mechanical and hydraulic aptitude. Ability to operate high pressure torque wrenches, hammer wrench, jib cranes, overhead cranes, forklift and to do rigging work in a safe manner. Must be able to use power tools, hand tools, swing sledge hammer and use measuring devices such as micrometers, tape measure, rulers, scale and pressure gauges with chart recorder.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and reach with hands and arms, kneeling, bending, stooping and pushing upward or applying downward force and walking. The employee must frequently lift and/or move up to 50/100 pounds daily. Specific vision abilities required by this job include close, distance, color and peripheral vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts and inclement weather conditions. High noise level shop environment. Required to wear Personal Protective Equipment (PPE), including steel toed safety shoes and safety glasses, in all areas of the facility. May work with chemicals and high pressure equipment.

Core Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

- Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Customer Service
- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Safety and Security
- Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

- Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Interpersonal Skills
- Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

- Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

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